Library Staff Perceptions on Conflict Management Practices in Library and Information Service Delivery for Resolution of National Conflicts

Abstract

The study examined library staff perception on conflict management practices in library and information service delivery for resolution of national conflicts. The study adopted a descriptive survey design and was guided with four research questions in line with the specific purpose of the study. The entire population of 528 members of colleges of education library staff in South East and South-South, Nigeria was used for the study. This is composed of 350 Professional Librarians and 178 Para Professional Librarians. Structured questionnaire titled Conflict Management Practice Index was used to collect relevant data. Test-retest method was used to examine the instrument’s reliability. Pearson’s product moment was used to obtain co-efficient of reliability (r = 0.88) which is considered satisfactory. The result revealed that library staff were of the view that conflict management practices such as planning, organising, coordinating and funding may be applied in resolving national conflict. Conclusion and recommendation shows that library staff are to help in planning, organising and coordinating how library users could access the right information on national conflict resolution through library and information service delivery.