Impact of Users' Reference and Information Needs Satisfaction on Library Patronage

  • Ifenyinwam Maureen Moukwelu Nwafor Orizu College of Education Library, Nsugbe
  • Enweremadu Isaac Usuka University of Nigeria, Nsukka
  • Chioma G. Azubuike Nwafor Orizu College of Education Library, Nsugbe
Keywords: Reference and information needs, library patronage, impact assessment, Users' satisfaction, Public libraries


Though there seems to be a decline in public library patronage in Nigeria, yet it is believed that best practices in library services can enhance attendance of clienteles. The study investigated the extent to which reference and information needs satisfaction enhances library patronage. The study was guided by 3 research questions. It adopted a descriptive survey research design. The population of the study was 4,943 users. The sample size was 353. Amulti-stage sampling technique was used. A questionnaire was used to collect data. The findings showed that users' reference and information needs' satisfaction enhances library patronage to a high extent. Based on the findings, it was recommended that public library stakeholders should provide the reference sections with adequate human, financial, and material resources; and rebrand and repackage reference service to attract users' patronage physically and online.