USER PROBLEMS IN ACADEMIC LIBRARIES IN NIGERIA: A CASE STUDY OF ENUGU CAMPUS LIBRARY, UNIVERSITY OF NIGERIA

Abstract

Academic Libraries have primary role to provide support services to their parent institutions by providing books, journals and other material resources and services necessary for learning and research. They can only do this effectively in the present economic difficulties by providing current materials and services relevant to user needs. Failure to do this may create problems to users. The study examined such problems users encounter in making effective use of available library resources. Literatures indicate that such problems may include inadequate provision of materials resources and services, inadequate manpower and congenial reading environmental conditions. To curb this, academic libraries need to re-evaluate their resources and services, provide adequate reading spaces, and employ qualified and dedicated personnel. This is the only way to remain relevant in changing context of information and the challenges posed by modern information communication technology in meeting users’ needs.