Appraisal of Quality of Library Services and User Satisfaction of Postgraduate Students of Michael Okpara University of Agriculture, Umudike (MOUAU)
Abstract
University libraries are established to support the teaching, learning, and research needs of faculty and students. They provide vital services to satisfy the information needs of the users. This study appraised the postgraduate students of Michael Okpara University of Agriculture, Umudike (MOUAU) to determine their level of satisfaction with the quality of library services. Descriptive survey research design was used in this study. Population of the study comprised of 180 postgraduate students that registered with the university library during the 2017/2018 and 2018/2019 academic sessions. Convenience sampling technique was used to choose 120 postgraduate students. Data generated in the study were analyzed using tables, percentages, and arithmetic mean. Findings from the study showed among others, that there are so many library services available or provided in MOUAU which the postgraduate students are not aware of and do not utilize. The major reason postgraduate students use the MOUAU library is to have access to a greater variety of information. They use photocopying services, bibliographic services, and reference services to a high extent. Findings also showed that they are satisfied to a high extent with the reference services and photocopying services of the library. Major recommendations made are that the library should publicise the available information resources and services provided, using library orientation and user education, notices, display racks, social media, and the library website; library administration should be aware of the reasons why postgraduate students use the library and provide up-to-date and pertinent information resources, contemporary facilities, and appropriate services that would satisfy the information needs postgraduate students.